We offer a 60-day money-back period which means you have 60 days after receiving your item to request a refund. 

You will need to contact us and send us the following information:

  • Your full name
  • The email address you purchase from
  • Your order number
  • Your reason for requesting a return

We will then contact you with our returns instructions. Please be aware that the customer is responsible for returns postage. 

  • Gift cards are non-refundable
  • Shipping costs for tracked and international orders are non-refundable

 For additional information

You can always contact us for any return question at connect@londonhairarchitects.co.uk or by sending us a message in the help section

Refunds and credits

If your refund is approved once we receive your item, your payment will be refunded to your original payment method. Please remember it may take some time for your bank or credit card company to process the payment.

In cases where a refund would not be approved, we may offer you store credits.