Shipping Policy

Dispatch Times

We dispatch most orders on the day of receipt or within one business day. In rare cases when we have order backlogs or service outages, dispatch times can be longer.

Domestic UK Shipping

We offer the following domestic shipping options

  • Royal Mail 1st Class - £0.00 (up to £40)
  • Royal Mail Tracked 48 - £3.79 (free over £40)
  • Royal Mail Tracked 24 - £4.79 (£0.99 over £40, free over £60)

Please note: If your order weighs above 1kg, we may substitute it with an equivalent service from another courier such as DPD, Evri, Yodel, Parcelforce etc. 

International Shipping

We offer the following international shipping options

  • RM International Priority Tracked - Europe - £7.55 (Free after £60)
  • RM International Priority Tracked - World - £11.85 (Free after £100)

Please note:

  • International Tracked is estimated to arrive 3-5 working days to Europe and 5-7 to all other destinations.
  • In some countries, delivery tracking may not be available.  
  • RM International Priority has a 2kg limit. Please contact us if your order exceeds 2kg or £200 for a custom price. 
  • Sometimes some locations may not be available. If your location is not available at the time, your order may be cancelled and refunded. 

International Destinations

European Destinations

Albania, Andorra, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City
 
World Destinations
 
Australia, Bahrain, Canada, Israel, Mexico, New Zealand, Qatar, Saudi Arabia, South Korea, United Arab Emirates, United States, Azerbaijan, China, Hong Kong SAR, India, Indonesia, Japan, Jordan, Kuwait, Lebanon, Malaysia, Oman, Philippines, Singapore, Taiwan, Thailand, Vietnam, Egypt, Morocco, South Africa, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Jamaica, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru
 
Customs & Duties
 
Our prices do not include duties, taxes or customs fees for destinations outside the UK. You may have to pay duties in your destination country. 
 
Shipping Delays
 
We aim to dispatch orders on time, but there are minor cases where deliveries may be delayed by Royal Mail, and these delays are outside of our control. During holidays and peak seasons, delays can become far more common. 

If your order is late, please check the shipping address on your order. Many delays are due to an error in the delivery address. Please also check Royal Mail's service update page for information on regional delays (Royal Mail Service Update Page). 

We receive most undelivered products back. If we receive your product, we will contact you to send it out again or provide a refund. 

    Christmas and Holidays

    We are closed during all UK bank holidays and public holidays. From Christmas Eve until the New Year, we offer a limited service. 

    Please order ahead of time during the run-up to Christmas as postal delays are frequent. We have seen significant postal delays before Christmas in recent years due to staffing shortages and unprecedented demand for online retail.