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Privacy policy

Last updated: November 18, 2025

London Hair Architects (trading name for The London Luxury Goods Limited) operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). London Hair Architects is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include data that has been anonymised or de‑identified so that it cannot reasonably identify you.

We collect or process the following categories of personal information (including inferences drawn from this data):

  • Contact details: Your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Card details, payment confirmation, transaction details, and payment provider identifiers.
  • Account information: Username, password, security questions and answers, preferences, and account settings.
  • Transaction information: Items you view, put in your cart, wishlist, purchase, return, exchange, or cancel, and your purchase history.
  • Communications: Any information you include when contacting us for support or other inquiries.
  • Device information: Details about your device, browser, network connection, IP address, time zone, and unique identifiers.
  • Usage data: Your interactions and navigation through the Services, including browsing, logins, and purchase flows.

If you provide information to us about an allergic reaction or undesirable effect, we may process limited health-related information as required by safety and regulatory protocols.

Personal Information Sources

  • Directly from you: When you create an account, interact with the Services, make a purchase, or communicate with us.
  • Automatically via the Services: Through cookies and tracking technologies (pixels, tags, analytics SDKs, etc.).
  • Service providers: When third parties collect/process information on our behalf (such as payment, fulfilment, analytics, marketing, loyalty, or product reviews).
  • Partners and advertisers: Where permitted, from advertising partners and other platforms.

How We Use Your Personal Information

  • Provide, personalise & improve the Services: Fulfilling orders, processing payments, operating loyalty programmes and subscriptions, managing your account, shipping, returns, customising your experience, and recommending products.
  • Marketing & Advertising: Sending promotional communications (consistent with your preferences); displaying online adverts and remarketing on third-party platforms including Meta (Facebook/Instagram), TikTok, Pinterest, Google Ads, and Microsoft Ads.
  • Analytics: Understanding how you use our site and optimising our offerings via Google Analytics and similar tools.
  • Security & Fraud Prevention: Authenticating accounts, securely processing payments, and detecting/preventing fraudulent or malicious behaviour.
  • Customer Support & Communications: Responding to inquiries and maintaining our relationship with you.
  • Legal Compliance: Complying with applicable laws, regulations, and law enforcement or regulatory requests.

You may opt out of promotional communications at any time via the unsubscribe links provided.

Service Providers and Third-Party Tools

To deliver and improve our Services, we share personal information with the service providers and platforms listed below. Their privacy practices are detailed in their own policies:

Service providers may be located in countries outside your jurisdiction.

Account Privacy Requests

Customers may submit data requests by signing into their account on our website. Within your account dashboard, you will find a Privacy tab where you can submit and track requests regarding your personal data, including access, correction, and erasure requests. This self-service portal allows you to manage your privacy rights easily and securely.

Alternatively, you may still contact us directly using the details in the Contact section of this Privacy Policy if you prefer.

Third-Party Websites and Links

Our Services may include links to third-party websites (including social media platforms, advertising partners, and payment portals). We are not responsible for their privacy or security practices. Please review their privacy policies before submitting personal information.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us so we can remove it.

Security and Retention of Your Information

We maintain reasonable safeguards but cannot guarantee “perfect security.” Information submitted online may not always be secure in transit.

Personal information is retained as needed for operation of the Services, compliance with legal obligations, and for as long as necessary for order fulfilment, dispute resolution, or regulatory retention requirements (for example, adverse effect reporting).

Your Rights and Choices

Depending on where you live, you have rights regarding your personal information, including:

  • Access / Know: Request what personal information we hold.
  • Delete: Request deletion, subject to legal/regulatory retention.
  • Correct: Request correction of inaccurate data.
  • Portability: Obtain a copy or request transfer to another provider.
  • Object / Restrict: Limit processing for certain purposes, e.g. direct marketing.
  • Withdraw Consent: Withdraw consent at any point (where applicable).

You may exercise these rights on our Services or by contacting us. We may require identity verification before processing requests. You may appoint an authorised agent with proof of authorisation.

No discrimination for exercising your rights. For rights regarding data processed by Shopify as an independent controller, visit Shopify Privacy Portal.

Complaints

If you have concerns about our data practices, please contact us. You may also have the right to complain to your local data protection authority (in the UK, the ICO; in the EEA, a relevant supervisory authority).

International Transfers

Personal data may be transferred, stored, and processed outside your country, including Canada, the United States, or countries where Shopify and our other partners or service providers maintain operations. Where applicable, lawful mechanisms such as Standard Contractual Clauses or adequacy decisions will be used.

Changes to This Privacy Policy

We may update this Policy periodically. Revised versions will be posted on this website and indicated by an updated “Last updated” date. Significant changes will be communicated as required by law.

Contact

Email: connect@londonhairarchitects.co.uk

The London Luxury Goods Ltd,
124 City Road, 
London, ENG,
EC1V 2NX, United Kingdom

Company Number: 11105235

For data protection law purposes, we are the data controller of your personal information, except as described above for Shopify or other independent third-party processors.

 

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